Return & Refund Policy

3.1 Return Policy

• Incorrect Item Shipped: The accessory you received does not match your order information, including but not limited to incorrect model, specifications, brand, etc. Please check the product information immediately after receiving the goods.
• Product Quality Issue: The accessory you received has non-man-made manufacturing defects, which are confirmed by technicians of Borsinda Excavator Parts Mall or authoritative third-party inspection institutions (a legally effective inspection report is required). Quality issues include but are not limited to: non-man-made cracks, deformations, functional failures, oil or water leakage, and other quality issues that affect normal use.
• Shipping Damage: The product is severely damaged during international transportation, resulting in the loss of the main function of the accessory or inability to install and use it normally (the goods must be inspected on the spot when signing for receipt, and the damage situation must be noted on the signing receipt, and an effective damage certificate issued by the carrier logistics company must be provided). For shipping damage claims raised after signing for receipt, if valid vouchers cannot be provided, Borsinda Excavator Parts Mall has the right to refuse to take responsibility.

• Buyer's Subjective Reasons: Including but not limited to "Ordered Wrong Model for My Excavator," "Incorrect Part Size," "No Longer Needed," "Don't Like It," "Color or Appearance Not as Expected," and other reasons not related to product quality issues. Excavator parts are highly specialized products with complex models and high compatibility requirements. Please carefully check the part model, specifications, compatible machine models, and other key information before placing an order, and ensure that you have the corresponding installation and debugging capabilities. If you have any questions, please consult the customer service or technicians of Borsinda Excavator Parts Mall in a timely manner before placing an order. Returns caused by the buyer's failure to exercise due diligence in checking will not be accepted by Borsinda Excavator Parts Mall.
• Exceeding Return Period: The return application must be submitted through the official channels of Borsinda Excavator Parts Mall within 7 days (calculated from the midnight of the day after the logistics signing, 168 hours is considered as 7 days) after receiving the goods and the return process must be started. Returns exceeding the return period (7 days) will not be accepted. The time of the return application is based on the time you submit the return application online on the official platform of Borsinda Excavator Parts Mall.
• Man-made Damage or Misuse: Damage or failure of accessories caused by improper installation, incorrect operation, failure to follow instructions, overload use, improper maintenance, unauthorized disassembly/modification, or external accidental factors (such as unstable voltage, foreign matter intrusion, natural disasters, etc.) are not within the scope of return. Borsinda Excavator Parts Mall does not assume liability for losses caused by improper user operations.
• Used, Installed, or Affecting Resale: The returned accessories must be in a new and unused condition, with the original packaging intact, no installation marks, and no scratches, oil stains, dirt, damage, deformation, or other situations affecting resale on the surface of the accessories and packaging. The original factory packaging of the product (including but not limited to: packaging box, anti-counterfeiting label, internal cushioning material, desiccant, accessory list, certificate of conformity, instruction manual, etc.) must be complete and undamaged. If any parts are missing or damaged, the return will not be processed. In special cases, if a return is required due to a quality issue, the buyer must provide sufficient and convincing evidence to prove that the product quality issue was not caused by human factors. Borsinda Excavator Parts Mall reserves the right of final determination.
• Wear and Tear Parts: Wear and tear parts and consumables in excavator parts (such as various filters, engine belts, hydraulic Oil seals, O-rings, seals, light bulbs, wiper blades, glass, rubber tracks, bucket teeth, etc.) are special items and do not apply to the no-reason return policy. Returns are only accepted in cases where quality issues or shipping damage are found upon signing for receipt, and after verification. No returns will be accepted in other situations. For the specific list of wear and tear parts and consumables, please consult the customer service staff of Borsinda Excavator Parts Mall or refer to the description on the product detail page.
• Customized or Specially Ordered Parts: Parts that are custom-made or specially ordered according to the customer's special requirements are not returnable due to their special nature. Once the order is placed for production or procurement, returns will not be accepted unless there is a quality issue. Please place your orders with caution. Customized or specially ordered parts will be clearly marked as "Non-Returnable" or "Customized Item, No Returns or Exchanges" on the product detail page or in your sales contract.

• Original Packaging Intact and Undamaged: The returned accessories must be properly packaged in the original factory packaging or packaging materials with a strength not lower than the original factory packaging to ensure the safety of the accessories during international transportation and avoid secondary damage. All original factory accessories, including the outer packaging box, inner packaging, shockproof foam, dustproof bag, accessory list, certificate of conformity, instruction manual, etc., must be returned intact. Any missing or damaged parts may affect your return application.
• Main Part and Accessories Intact: The main body of the returned accessories, parts, accompanying technical documents, installation manuals, etc., must be complete, with the quantity consistent with the shipping list, and no missing or damaged parts caused by human factors.

3.2 Return Process

• Order Number/Purchase Contract Number: Provide your order number or purchase contract number accurately to enable us to quickly locate your order information.
• Product Name and Model: Clearly inform us of the name and exact model of the accessory you want to return to avoid errors in information.
• Detailed Reason for Return: Please describe your return reason as detailed and objectively as possible to enable us to better understand the situation and provide you with a targeted solution. If it is a quality issue, please describe the specific manifestations of the quality issue in detail, such as "Hydraulic pump makes abnormal noise and pressure is insufficient," "Engine block cracked," etc.
• Clear Photos or Videos of the Issue (if applicable): If the return reason is a quality issue or shipping damage, please be sure to provide clear photographic or video evidence that can clearly reflect the product issue, such as close-up photos of product defects, photos of damaged parts, videos demonstrating functional failures, etc. The photos or videos should clearly show the original appearance of the product, the details of the issue, and the order information.
• Your Name and Valid Contact Information: Provide your real name and a valid email address or phone number that can be used to contact you in a timely manner to facilitate communication between the customer service staff and you regarding the return.

3.3 Refund Process